Shipping policy

When will I receive my order?

With COVID-19, we are following local health mandates and taking additional precautions to help ensure the safety of our customers.This may increase the time it takes to process and ship your order—currently up to 7-10 business days.   When your order ships, you’ll get an email with a tracking link (it can take up to 24-48 hours to update).

 

Do you offer free delivery / shipping?

We offer FREE delivery to AUS addresses for orders over AU $150 (after promotional codes). The order must total AU $150 after the discount is applied and before shipping charges, taxes, etc. Spend less than AU $150, and delivery will cost AU $10 or AU $15 to New Zealand.

Do you accept Visa and Mastercard?

Yes, however because we have a secure cart checkout, your "billing" address must be verified. This means that you must register your Visa and Mastercard online with the issuing bank including providing them your mailing address in order to use gift cards. Otherwise, your order may be declined even if the gift card is valid and active.

 

Why is a coupon code not working?

Coupon codes will not apply to discounted items. Coupon codes have expiration dates.

 

I recently purchased an item online and now it’s discounted. Can I get the discounted price?

Pricing on the website is subject to change without notice. Orders placed before promotions are not eligible to receive new promotions or discounts. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of the offer, and to modify or cancel any promotion due unforeseen issues.